Team
Operations
CareersFuture roleOperations
Clinical Operations Lead
Own queue discipline, escalation rules, and service reliability once live patient and provider volume exists.
Location
US hybrid or remote, depending on qualification
Experience
5+ years in clinical operations, care coordination, or service operations
About Symmvia
Symmvia is building a high-trust care platform across public web, authenticated web, and a patient mobile app.
The product includes identity, permissions, billing, messaging, booking, provider workflow, and the data infrastructure required to make the system smarter over time.
We care about clear systems. Auditability, access control, operational clarity, and careful product design matter as much as speed.
About the role
This role becomes important once the platform is live and patient and provider operations require daily management. The focus is operational rigor: queue management, escalation rules, response standards, workflow exceptions, and live process quality. This is the person who helps turn a promising system into a dependable service.
- Own day-to-day clinical operations workflows once the live platform is in use.
- Define queue standards, response targets, and escalation paths.
- Partner with product and engineering on workflow improvements driven by real usage.
- Translate founder and provider expectations into repeatable operating procedures.
- Strengthen the service discipline as patient and provider volume grows.
- You like bringing order to fast-moving service environments.
- You can spot the difference between a product issue and an operating issue.
- You care about throughput, escalation quality, and consistency.
- Healthcare operations experience is strongly preferred.
- Experience running clinical-adjacent or other high-trust service operations.
- Strong process and escalation judgment.
- Ability to work across providers, support, and product teams.
- Comfort turning ambiguity into repeatable operations.
How to apply
Send us a concise note of interest.
This role is not an active opening yet, but we are willing to hear from people who clearly fit it. Include the required items below and keep the note concise.
Submission checklist
Send the required items first. Add optional context only if it helps us understand the fit.
* Required
** Optional
Required
- Name
- Country
- Phone
- PDF of your resume or CV
- A few bullet points that best evidence exceptional ability
- Preference for working in person versus remote
- Earliest date you can start
- Any deadline or timeline considerations we should know about
- A short answer to: Why Symmvia?
Optional
- Voluntary self-identification
- How to pronounce your name, if applicable
- LinkedIn profile, GitHub URL, personal website, publications, or Google Scholar profile (if applicable)
- Cover letter
- Anything else you would like to share, including a relevant project